Shipping policy
We ship the candles within 3-10 business days. Standard shipping costs are calculated at checkout. You will be notified by email with your tracking number when your order has been processed.
Running time approx.:
- 1 working days for Austria
- 2 working days for Germany
- Austria: €4.90
- Germany: €7.90
EU shipping
Free shipping from €80 Eurozone I Free shipping from €100 Eurozone 2 I Free shipping from €125 Eurozone 3
Running time approx.:
- 3-7 business days for Europe
Shipping:
- Eurozone 1: Belgium, Denmark, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Czech Republic, Hungary, Switzerland, Liechtenstein: €11.9
- Eurozone 2: United Kingdom, Bulgaria, Croatia, France, Italy, Romania, Monaco, Serbia: €15.9
- Eurozone 3: Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Spain, Sweden, Albania, Bosnia and Herzegovina, Faroe Islands, Iceland, Kosovo, Montenegro, Norway, Turkey, Ukraine: €16.90
International Shipping
Free Shipping over €150 USA & Rest of the World
Our products are shipped internationally with Austrian Post. Standard shipping costs are calculated at checkout. You will be notified by email with a tracking number when your order has been processed.
We currently ship to the following countries:
USA, Canada, New Zealand, Australia, China, Japan, Hong Kong, Singapore, Thailand, United Arab Emirates
Running time approx.:
- About 7 business days for America & Rest of the World
Shipping:
- US & Rest of the World: €26.9
Customs & Import Duty
If any customs or import duties are incurred, these charges are not included in your order total and must be paid by the recipient.
If you do not wish to pay this fee, please consider this before purchasing.
We are not responsible for orders returned to us due to customs issues.
Packaging
Our packaging is fully recyclable. Our candles are shipped in cardboard and secured with sustainable kraft paper strapping. We fill the space between the boxes with recycled filler paper.
If for any reason you are not satisfied with your order, please email us at info@itsmakagi.com.
