Shipping policy

Free shipping on orders over €50 to Austria.

We ship candles within 5-10 business days. Standard shipping costs are calculated at checkout. You will be notified by email with your tracking number once your order has been processed.

Approximate delivery time:

  • 1 business day for Austria

Shipping costs:

  • Austria: €5.90

Free shipping on orders over €60 to Germany

Delivery time approx.:

  • 2 working days for Germany

Shipping costs:

  • Germany: €7.90

Free shipping on orders over €100 to Switzerland & Liechtenstein

Delivery time approx.:

  • 3-7 business days

Shipping costs:

  • Switzerland & Liechtenstein: €16.90

EU shipping

Free shipping from €80 Eurozone I Free shipping from €100 Eurozone 2 I Free shipping from €125 Eurozone 3

Running time approx.:

  • 3-7 business days for Europe

Shipping:

  • Eurozone 1: Belgium, Denmark, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Czech Republic, Hungary: €11.9
  • Eurozone 2: United Kingdom, Bulgaria, Croatia, France, Italy, Romania, Monaco, Serbia: €15.9
  • Eurozone 3: Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Spain, Sweden, Albania, Bosnia and Herzegovina, Faroe Islands, Iceland, Kosovo, Montenegro, Norway, Turkey, Ukraine: €16.90


International Shipping
Free Shipping over €150 USA & Rest of the World

Our products are shipped internationally with Austrian Post. Standard shipping costs are calculated at checkout. You will be notified by email with a tracking number when your order has been processed.

We currently ship to the following countries:
USA, Canada, New Zealand, Australia, China, Japan, Hong Kong, Singapore, Thailand, United Arab Emirates

Running time approx.:

  • About 7 business days for America & Rest of the World

Shipping:

  • US & Rest of the World: €26.9

Customs & Import Duty
If any customs or import duties are incurred, these charges are not included in your order total and must be paid by the recipient.

If you do not wish to pay this fee, please consider this before purchasing.
We are not responsible for orders returned to us due to customs issues.

Packaging
Our packaging is fully recyclable. Our candles are shipped in cardboard and secured with sustainable kraft paper strapping. We fill the space between the boxes with recycled filler paper.


If for any reason you are not satisfied with your order, please email us at info@itsmakagi.com.