Refund policy

Consumers have a right of withdrawal in accordance with the following provisions, whereby the consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:

A. Withdrawal instruction

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date on to whom you or a third party named by you, who is not the carrier, took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Chigozie Ogbuebele, Makagi, Leibnizgasse 61 / 20, 1100 Vienna, Austria, e-mail: info@itsmakagi.com) by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the notification that you are exercising your right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we will give you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you have a have chosen a different type of delivery than the cheapest standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You have the goods immediately and in any case, at the latest within fourteen days from the date on which you informed us of the cancellation of this contract, to be returned to us or to be handed over. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You have to pay for any loss in value of the goods only arise if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal exists not for contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal does not apply to Consumers who do not belong to a member state of the European Union at the time of the conclusion of the contract and whose sole residence and delivery address at the time of the conclusion of the contract outside the European Union.

General information

1) Please avoid damaging and contaminating the goods. Please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for adequate protection against damage in transit.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned Numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form

If you want to cancel the contract, please fill out this form and send it back.

To

Chigozie Ogbuebele
Makagi
Leibnizgasse 61/20
1100 Vienna
Austria
E-Mail: info@itsmakagi.com

I / we (*) hereby revoke the ( *) Contract concluded for the purchase of the following goods (*) / the provision of the following service (*)

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Ordered on (*) ____________ / received on (*) __________________

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Name of the consumer (s)

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Address of the consumer (s)

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Signature of the consumer (s)